GOVERNMENT /STAKEHOLDER CUSTOMER COMPLAINTS OFFICER

The officer for this role will service our forum office in the regions. His/her duties shall include but not limited to:

KEY ROLES / RESPONSIBILITIES:

• Coordinating the resolution of customer complaints coming through NERC, NERC Forum Office, CPC, or any other government agency.
• Acting as the interface between Regulatory Dept. and the Customer Care Dept. in the resolution of customer complaints coming through the regulator and other government agencies.
• Representing AEDC in all NERC Forum proceedings.
• Any other assigned duties.

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